Personal data protection

In accordance with the General Data Protection Regulation (REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC), the Service Provider collects and processes the personal data of the User in a legal, fair and transparent manner, and only the data necessary for the performance of the service agreed between the Service Provider and the User. For the sake of clarity and the easier understanding of these Terms, ‘Service Provider’ means Integra d. o. o. and ‘User’ means a person visiting the website of the Service Provider, a potential business associate of the Service Provider and any user of the services of the Service Provider.

  1. Types of personal data collected and processed

‘Personal data’ means any data relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a first name, last name, personal identification number, location data, an online identifier or to one or more factors specific to the physical, psychological, genetic, mental, economic, cultural or social identity of that natural person. Access to services through the website does not require registration or the creation of a user account through which personal data would be disclosed. However, if the User wants to apply to attend a seminar or send a query related to one of the services provided or another type of business collaboration, some personal data is required to process the application or query. In such a case, it is necessary to send or otherwise disclose one’s first name, last name, email address, telephone number as well as data or documents related to the type of service or collaboration in question (documents for translation or proofreading, information about a conference, information about studies completed or working languages of the translation project etc.). If the User chooses not to send or disclose this data, the Service Provider will not be able to respond to their inquiry or request. Personal data is processed exclusively for the purposes of which the User has been informed and collected at the time of data collection. The Data Controller is the person authorised to represent Integra d. o. o. and the User can send them any questions related to the processing of personal data to integra@integra.hr or by mail to Integra d. o. o., Amruševa 10, 10 000 Zagreb.

  1. Use of personal data

Personal data is used exclusively for the performance of the services that fall under the business activities of the Service Provider or for technical purposes in the administrative activities for the website, the communication with the User and the generation of statistical data. Personal data will not be disclosed to third parties except with the express consent of the User. The Service Provider independently decides what data is needed to perform the service. If the data is not provided, there is a possibility that the Service Provider will not be able to fulfil its obligations and establish a business relationship with the User. The User has the right to request, from the Service Provider, access to their personal data and the correction of their personal data at any time. Requests for access to data or the correction of personal data can be sent by the User via the contact form on the website of the Service Provider or to integra@integra.hr. These requests may contain a request to be provided information on how the Service Provider processes the data and for what purpose or the User may request that the data be changed or updated if it is incorrect or incomplete. The Service Provider is obligated to process such a request as soon as possible, but no later than one month after having received it. This period can be extended to two months in the case of an increased workload of the Service Provider, of which it must notify the User as soon as possible.

  1. Consent

When arranging and agreeing upon a business relationship with the Service Provider, as well as when sending general queries or requests for quotes, the User gives consent to the Service Provider for processing personal data necessary to process the request. The User has the right to withdraw their consent for the processing of personal data at any time. For this purpose, they can send in a request to stop the processing of their data via the contact form on the website of the Service Provider or to integra@integra.hr. The Service Provider will immediately cease all further processing and inform the User of this. If the Service Provider is unable to perform its contractual obligations to the User because of ceasing to process data, it will not be liable to the User for non-performance or the possible damage caused by non-performance, while the User will be liable for all the costs incurred by the Service Provider. When consent is withdrawn, the Service Provider will immediately and permanently delete all the data collected about the User.

  1. Objection

In case of suspecting the misuse or denial of data, the User has the right to submit a complaint to the supervisory authority, the Croatian Personal Data Protection Agency (AZOP).

  1. Deletion of personal data

The User has the right to request the deletion of their personal data from the Service Provider. Such a request can be sent via the contact form on the website of the Service Provider or to integra@integra.hr. The Service Provider is obligated to process such a request as soon as possible, but no later than one month after having received it. This period can be extended to two months in the case of an increased workload of the Service Provider, of which it must notify the User as soon as possible. The Service Provider will immediately cease all further processing and inform the User of this. If the Service Provider is unable to perform its contractual obligations to the User because of ceasing to process data, it will not be liable to the User for non-performance or the possible damage caused by non-performance, while the User will be liable for all the costs incurred by the Service Provider.

  1. Automatic recording of information (non-personal information)

Each instance of access to the website of the Service Provider automatically records some general information not considered personal data (the browser of the User, the number of visits, the pages visited and the average visit duration per page). The information collected in this way is important for the Service Provider because it is used to measure interest in the content of the website and to improve this content as well as user experience. This information is not forwarded to third parties.

  1. Cookies

The webpages of the Service Provider use so-called cookies — data that the web server sends to the browser, which the browser writes to the disk of a local computer. Cookies are small passive text files located in the browser’s memory when it is active or in a special directory on the hard disc (Temporary Internet Folder) when the browser is turned off. Cookies are used to maintain state information as one navigates through different webpages or returns to a website. Cookies do not contain any personal data and cannot be used to launch programmes or transfer viruses to a computer. Cookies do not act maliciously upon a system. They are not programmes, plugins or spam. They do not spread viruses and are not viruses. They do not read data on a computer to forward it to a third party. They are completely harmless and some complex applications cannot function without them. The webpages of the Service Provider are connected to the Google Analytics statistics system and require third-party cookies in this system to create statistical data. Data about how Users use the webpages of the Service Provider may be collected, from time to time, using other tools similar to Google Analytics. If a User does not agree with their use, they can simply delete or disable cookies on their computer or mobile device in the browser settings. Given that the purpose of cookies is to improve the user experience, Users should be aware that by deleting or disabling them, they may also disable some of the functionalities of the website or its appearance in the browser.

  1. Security

The Service Provider takes all available measures to ensure the security of personal data. The personal data of the User is systematically protected against loss, destruction, forgery, manipulation and unauthorised access or disclosure.